Our meals are fresh, perishable food, which affects how returns and cancellations work.
Cancelling an order
If you need to cancel or change an order, contact us as soon as possible at kitchen@meals4home.co.uk or on 020 3475 1430. Once your meals have been prepared for delivery we may not be able to cancel the order.
Perishable goods
Under the Consumer Contracts Regulations, the usual 14-day cancellation period does not apply to goods that are liable to deteriorate or expire rapidly, such as fresh chilled meals. This does not affect your statutory rights if something is wrong with your order.
If something is wrong
- Check your order when it arrives.
- If a meal is missing, damaged or not what you ordered, contact us as soon as possible and keep the meal and packaging.
- A photo helps us resolve the problem quickly.
We will look into every issue and put things right where we have made a mistake.